Before booking this is a good place to understand what to expect and some of our most frequently asked questions.
Personalized skincare advice paired with customized and corrective treatments. We aim to provide a calming ambiance while delivering results.
All appointments must be made online via our booking platform Vagaro and all new clients must book either a Virtual Consultation or In Person Consultation. A 50% deposit is required book an appointment. We do not accept walk-ins or appointments made over the phone or social media.
We do not provide services to children at this time.
Please arrive with a clean face, free of makeup. Avoid using scrubs, exfoliating acids (AHAs, BHAs, etc.), Retinol or topical prescription medication for 2 weeks prior to your appointment.
During your first visit, you’ll receive a comprehensive skin analysis, a personalized treatment plan, and a relaxing, customized facial that addresses your unique skin needs.
We use high-quality, effective products, and carry products suitable for all skin types, including sensitive skin. During your treatment, we assess your skin type and customize treatments to ensure safety and effectiveness.
We use pillows to elevate our pregnant clients so that they are not lying flat on their backs for an extended period of time, but we recommend that clients who are further along in their pregnancy to schedule an appointment after they’ve given birth or book a Virtual Consultation.
We adhere to strict hygiene protocols, including the use of sanitized equipment and products. We follow rigorous cleaning and sanitization practices to ensure a safe environment for all clients.
Deposits are non-refundable. We require 48 hours notice for cancellations or rescheduling. Same day cancellation/no-show results in payment of the remaining balance of the appointment. If you need to cancel/reschedule your appointment, please notify us at least 48 hours in advance by reaching out to us via text or email.
Visa and MasterCard, Discover, American Express, Debit card, and Vagaro Pay Later. All card payments will have a 3% processing fee. We do not accept cash at this time.
For safety purposes, the maximum weight that our treatment bed can accommodate is 300 lbs. At this time our treatment bed is unable to support body weight greater than 300 lbs.
The building is located on the corner of Broadway & W 25th St. On the outside it says "16 Madison Square West". Our location is conveniently reachable via public transportation. If you are driving, please allocate ample time for parking as it tends to be a busy area. If you're using Uber/Lyft to reach our location, kindly input the address "16 Madison Sq W". You may be asked to show ID to security located on the ground floor. Please bring a valid form of ID with you (ex: drivers license).
